Shipping Policy

Free shipping on all orders is included.

We understand just how important it is for you to get the items you ordered in a timely manner. We're always here to offer support in case you have any types of questions or concerns regarding your order; just e-mail us at support@rushinside.com or Call us - +1 (513) 804-3841 (we respond within 24 to 48 hrs).

As for the shipping times, due to a very high demand of our products, standard delivery times after the item has been shipped is roughly 3 to 7 business days to the United States.

 

We aim to dispatch all orders from our warehouse within 3 business days during peak periods.

 

Where is my order shipping from?

All our orders are shipped from our warehouses across the USA. Currently, PrimeFair has 3 warehouse locations (NY, TX) used to store inventory and we also work with other brand manufacturers throughout the country to ensure operation-efficient shipping times. Most of our orders will be shipped via USPS, UPS or Fedex (domestic) and DHL or EMS (international). For larger orders, we may use a custom freight carrier or LTL Freight Shipping. Customer will be notified at all times with shipping updates and and can contact us for more information at any time.

Are you an authorized dealer?

Yes, we currently work with manufacturer brands across the United States to ensure a proper operations chain between our products to you. If you are a manufacturer and would like to partner up with us, please email us at support@rushinside.com. If you are interested in seeing the brands we work with, please go to our menu tab and go under "authorized dealers".

My package says "delivered" but I did not receive it?

Please ask your neighbors and anyone around you to see if anyone may have received the package for you. For large or more expensive orders, we will require signature upon receiving package and will be in communication at all times. In addition, please go to your local post office (USPS, UPS, FedEX), depending on the postal carrier of your tracking number, and see if they have any information in regards to the order.

If you are still unable to locate the whereabouts of your package, please contact us at immediately at support@rushinside.com. We will verify and investigate your situation and if your package is lost, we will send you a replacement package within 1-2 business days, free of charge.

I gave you an incorrect address. Can I change my address?

Yes. If you misspelled or gave us an incorrect address, you can email us within 24 hours to give us the right address so we can process it correctly. Please note we can not guarantee that we can change the address of your order after this 24 hour period as it may be processed and ready for shipment. Please contact us as soon as you can if you need an address changed. 

Still Have A Question?

If for any reason you still have any additional questions that we did not answer, you can contact us or email us at support@rushinside.com or call us at +1 (513) 804-3841