Return & Refund
We provide refunds and accept returns under specific conditions: if the item is broken or if we sent the wrong item. Please read through our return and refund policy. Our policy is valid for 30 days after purchasing any items from our store.
Acceptance Conditions for Your Return
We accept returns up to 30 days from the time the customer receives the items.
To complete your return, we require your order number and proof of the defective item in the cases mentioned above.
To qualify for a return, your item must be in the same condition as received, and must be returned in its original packaging.
Return Procedure
To initiate a return, please contact us at support@rushinside.com . Once your return is approved, we will provide a shipping label and instructions on where to return the package.
Order Cancellation
Orders can be cancelled within 12 hours of placement, and we will refund 100% of your order value. After the 12-hour window, we may not be able to cancel your order immediately. If the item arrives damaged or not in its original condition (with evidence provided), we reserve the right to charge a restocking fee of up to 30%, depending on the severity of the issue.
Please note: If the item is lost, we cannot be held responsible, and we do not offer refunds in this instance.
Damages and Issues (Defective Products)
If you receive a defective or damaged product, please contact us as soon as possible via our official email: support@rushinside.com so that we can address and rectify the issue.
How Customers Can Get the Return Label?
For defective products (If your products are damaged by the carrier or defective in another way): Download/Print
For customer remorse (If you purchased the wrong product, it doesn't fit, or you no longer want the item): Download/Print
Refunds
Once we receive and inspect your returned item, we will send you an email notification. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card. The processing time for this refund depends on your card issuer.
Missing Refunds
If you haven’t received a refund yet, please first check your bank account. Then, contact your credit card company, as it may take some time before your refund is officially posted.
If after contacting your bank you still haven't received your refund, please contact us at support@rushinside.com or call us at +1 (709)-309-1351
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@rushinside.com or call us at +1 (709)-309-1351
Return Shipping
Please inspect your order upon reception and contact us immediately if the items are defective. In such cases, Rush Inside will cover the return shipping cost, making it free for defective products. For customer remorse, customers will bear the full delivery cost for the returned item.
For any questions or concerns regarding our return and refund policy, please feel free to contact us at our official email: support@rushinside.com or call us at: +1 (709)-309-1351