Refund & Return Policy

Returns & Refunds

Rushinside's return policy will allow for products that have been purchased on www.primefair.co to be returned by the original purchaser within 60 days of purchase for a full refund to their original payment method.

To be eligible to return your product under the return policy, please make sure:

  • The order or item(s) you received was made directly from Rushinside.com
  • The time frame in which your 60-day period starts the day you receive your order or when it's marked as "delivered" on our system. For example, if you receive your package on March 7, then that is the starting day of the return period.
  • The order or item(s) is returned in the original packaging, with all accessories included and in new or as-new condition.
  • You have strictly followed the Rushinside return instructions as set out above.

There are special circumstances or situations in which partial refunds will be granted. Such circumstances may occur if the item returned is

- Item is not returned in original condition, item is damaged or missing parts/accessories for reasons that are at no fault on our behalf

All orders are processed as soon as possible and all returns are subject to a 15% restocking fee. The restocking fee will be determined by your brand and product and your specific circumstances. Please note that we will be in contact with you at all times and if you have any questions, you can feel free to reach out to us at support@rushinside.com.

Once your return is received and examined, you will receive an email from us notifying you that your refund has been processed on our system. If you are approved, the refund will be processed to your credit card or original method of payment. Please note that it may take your bank or credit cards up to 5-10 business days for the credit to appear back in your original statement.

Haven't received a refund? 

Please note that it may take 5-10 business days for your credit card or bank to process your refund once it has been processed on our system. If you haven't received your refund, first, please check with your bank account.

If you've done all of this and still do not know the status of your refund, please contact us at support@rushinside.com and we will help you get sorted with the situation.

Want to exchange an item(s)?

If you would like to exchange an item(s), your item must not be used and is returned in its original packaging, with all accessories included and in new condition. To arrange an exchange with us, simply contact us at support@rushinside.com and we'll help you get sorted out with your exchange.

Missing Parts?

If you did not receive your complete order and you are missing any parts or accessories included with your order, please contact us at support@rushinside.com so we can help you get sorted with the situation right away.

Provided the wrong address at checkout?

Simply contact us at support@rushinside.com within 24 hours of your purchase so we can get your address adjusted. We cannot guarantee that we will be able to make changes after this 24 hour period.

Want to cancel your order?

Simply contact us at support@rushinside.com with the subject line "CANCEL, ORDER#" and specify your order number for us to address your situation.

Please try to cancel within 24 hours of your purchase. If the 24 hours has expired, we may have processed your order and we can not guarantee to cancel it right away. If it is already processed and ready for shipment, you may need to wait to receive your order and return it back to us. If you have any questions or want more information in regards to canceling your order, simply contact us at support@rushinside.com.

Shipping

The shipping of return shipping will not be the responsibility of Rushinside. All shipping return costs are to be covered by the customer unless otherwise specified. Shipping return costs will only be covered by Rushinside if the item was received damaged, missing parts, or if there was any fault on our behalf. Please note we will be in contact with you under these special circumstances at all times.

To initiate a return, simply contact us via email or give us a call so that we can initiate the return process for you.

Include in the subject line of your message, "RETURN, ORDER#" and state the reason for your return in the body of your email. Once your email is received, our team will verify your return process and start it for you once approved. You can either receive a return shipping label from us or you can ship the item back to us. If you would like to request a return label from us, we will deduct the shipping label costs from your refund.

Did your item come damaged upon arrival?

We do our best to quality inspect all of our items before they are sent to you but unfortunately, there are still cases in which items may arrive damaged due to postal service mistreatment or variables that are out of our control. 

If your item(s) arrive damage, we sincerely apologize for the inconvenience. All you need to do is contact us at support@rushinside.com or give us a call and we'll send a replacement model for you as soon as we can, usually within 1-2 business days of receiving your inquiry.

In your email, please also make sure to include: 

  • Order # with Subject Line "ITEM DAMAGED, ORDER#"
  • A picture/evidence of damaged item(s)
  • Any other relevant information you believe should be included

Once your claim is reviewed and verified, our team will sent a replacement item out to you free of charge, usually within 1-2 business days of receiving your inquiry. We also may provide a return shipping label for you to ship the item back to our facilities, so please be prepared to ship the item back to us. If no label is provided, you do not need to ship the item back to us.

What are the payment options on your website?

The payment options on our website include credit cards: AMEX, Discovery, Mastercard, Visa, Paypal and Amazon Pay. Currently, we are using Stripe and Shopify Payments as our payment gateways and Paypal. For more information, feel free to contact us.

How long does it take for me to see my refund?

Usually, it takes an estimated 4-7 business days for your item(s) to arrive back to our facilities. Once the order is received, our team will go ahead and verify and process your return.

Once approved, we will refund your order in our system and you will receive an email notification from the email you made the purchase of your order. The email will state that we have issued a refund on our system and that the credit is on its way back to your original payment method.

Please note that it may take 5-10 business days for your credit card or bank to process your refund. 

If you haven't received your refund, first, please check with your bank account.

If you've done all of this and still do not know the status of your refund, please contact us at and we will help you get sorted with the situation.

Still Have A Question?

If for any reason you still have any additional questions that we did not answer, you can contact us or email us at support@rushinside.com or call us at +1 (513) 804-3841.